My son, John Scott Glaize of 3355 Elliston Circle in Northeast Phila., was serviced by your Pennypack/Bustleton Branch on May 28, 29, and 30, 2024. The contents of his home had been severely infested and damaged by mice. Their excrements were deposited throughout his home. From the very beginning of the entire service experience until the completion, each and every staff member involved in helping Scott, was highly professional, hard working, thorough, and polite and courteous.   I was immediately impressed during my initial phone call to your company. Casey Smith, the office manager promptly answered my call. After I explained our urgent need for the SERVPRO services, she very quickly arranged a prompt evaluation if Scott’s home. She was also so helpful in sending her team on the days Scott was off from work. Any and all further interactions with Casey resulted in her being kind and caring and professional. She always conveyed a desire to be of help.   Scott informed me that the three men who came to his home were also very kind and courteous hard workers who took pride in doing a really good job! They explained step by step and made every effort to thoroughly clean and disinfect Scott’s home so that he could safely return to live in it being free of the health and safety hazards from the mice infestation. These amazing workers often went above and beyond to provide a solution when they encountered a new problem. They restored his home!   Your organization is blessed with such outstanding people! Scott and I are grateful for their services. Please thank them for us and acknowledge their superior services! I have already told many people of this positive experience! 

We would definitely recommend this SERVPRO group. They were great from the first contact with Casey, to the estimate with Steve and all the work performed by Brian and his team.They were very professional, pleasant to deal with, always there on time, provided every day updates, their work was top notch in cleaning the residence (which was in deplorable condition) from top to bottom. We would definitely give this group a 10, and want to thank them all again for all their help.

We just bought a new house and discovered mold in the basement. We used SERVPRO to help us remediate it and they also referred us to a great company to help us with the rebuild and make plans to finish the basement. SERVPRO was great in the whole process and we loved the office staff who were happy to communicate to me and my husband what was going on every step of the way. 

Thanks so much for today’s Continuing Education class.  After we hung up I went outside to check the front and back outside hose connections that my husband swore he took care of last month.  I was happy the inside shut off valves were shut down, but the hose was still connected on my deck and FULL of water!  Your class helped divert an issue of a frozen pipe.  Many thanks.

We had some water in our basement and by our front door that we just took care of ourselves and it has now turned into a mold problem. My neighbor recently used SERVPRO for a water loss and highly recommended them so I gave them a call. Excellent and quick service. Very professional and everyone that was part of the process was wonderful to speak with and explained everything to me perfectly. Good team to work with

Huge thank you to SERVPRO for cleaning our home after our basement flooded. Specifically we want to thank Sarah and her office team for their compassion and frequent updates. We also want to thank the crew and Henry who took amazing care of all of our nicest rugs and textiles. I had no idea the effort that goes into cleaning after water damage and I am thankful that my husband and I put our trust in SERVPRO. Great team through and through

Recently had ice damming for the first time. Wow-water is destructive! We were out of town when it happened too so the damage was taking place for a few days without our knowledge.

From roof tarp to the final carpet cleaning and touch ups, SERVPRO proved themselves every day they showed up. Also made great recommendations to us and truly cared. That's rare. 

Earlier this month, my company had several employees test positive for Covid (we do mandatory regular testing). We are an essential business so we needed our space cleaned quickly and reliably. SERVPRO showed up discreetly and professionally and had our business up and running sooner than expected. Exceeded our expectations and will now be on speed dial.

My company just recently had water damage in the accounting department. We were in the (slow) process of transferring everything from hard documents to digital. This wasn't how we wanted to speed up the process but SERVPRO stepped in and our senior leadership is beyond impressed with how thorough and professional SERVPRO was able to make this process for us. Our partners are old fashioned, but they are now recommending the services we used to other colleagues so that says a lot!

I recently had some mold problems in my small business due to all of the recent rain. SERVPRO was the only company I got an estimate and quote from that wasn't pushy or trying to upsell me on something. They highlighted the important steps and let me decide what was best for me. Especially during these tough times, I appreciated that so much.

I work with a local fire department and we highly recommend SERVPRO, particularly for Board Ups. Both for residential and for local businesses. We are always hearing about the quality of their work. If you need a board up after or a fire or to protect your business from vandalism, these are the right people for the job!

We will only use SERVPRO for professional cleaning. They always exceed our expectation and during the Pandemic we can't take chances. Huge thank you to their team of experts for always showing up, on time and doing a phenomenal job. 

I run a property management company and we have had to call SERVPRO several times now because the original construction was not done correctly. It has been very stressful and during such a difficult time. SERVPRO has certainly made it much easier. All work done on time or even early. Quality work. I'd like to thank Koby for communicating clearly at every stage and for being kind and answering every last question. 

We had an unfortunate event happen in our apartment complex that required quick and discreet, professional biohazard cleaning. We are very happy that we chose SERVPRO, they did an outstanding job. 10/10

My church has hired SERVPRO to conduct all of our proactive cleanings. They are doing a great job and our congregation feels more comfortable seeing the date of service sticker on the door each week. 

We had a terrible and tragic loss of our elderly grandfather a few weeks back and because of the covid lockdowns, we didn't know he had passed away right away and when someone finally found him it had been days.  SERVPRO came out to clean his house and trust me when I say that they make it "Like it never even happened."  No one was able to enter the house due to the smell until SERVPRO sanitized it.  They were so compassionate and worked with us through this tragedy.  Thanks SERVPRO, we really appreciate all you did for us.

We had a kitchen fire in our house and got a few refferals to use SERVPRO of Pennypack/Bustleton. Thank god we did because they did a fantastic job cleaning up the damage. Our kitchen looks brand new!

My customers and employees feel safe knowing that SERVPRO will be doing all of our business's regular cleanings throughout this pandemic. They are meticulous!

My wife and I recently had some flooding in our townhouse due to this horrible weather and I just can't say enough good things about how quick, professional and thorough the team at SERVPRO was. It is quite literally "Like it never even happened." and we are very happy.

This SERVPRO's office staff was extremely helpful in guiding our organization through the entire process, start to finish. Thank you!

Above and Beyond:

After Sean came back and completed the job, we were very satisfied. He is a true value to your company.

Hydrating Heroes Thank-You:

I cannot tell you how grateful we are for your organization’s generosity! Donated water and hosting a blood drive!!! How wonderful. Thank you! 

Hydrating Heroes Thank-You:

Thanks again for the breakfast and hospitality! I wrote a note on our Fire prevention FB page as well as my personal one!

The SERVPRO team from Upper Bucks, Pennypack / Bustleton & Germantown is an outstanding group. Having found myself in a situation where I had two properties in need of immediate restoration services, I was not sure where to turn. Fortunately, I made the right call and connected with the SERVPRO team. They immediately sprang into action by sending crews on site within hours of first contact. From that point forward they handled everything. They started in on remediation, worked with my insurance and even recommended contractors for the repairs. They were very effective in communicating with me throughout the process. Their prices were very reasonable. Most importantly, they cared about me, my family and our situation. If you need restoration services do not hesitate to contact this SERVPRO team!

The SERVPRO Emergency Ready Profiles are amazing! The marketing manager of SERVPRO of Upper Bucks came in and walked through my whole office with me to get all the essential information. I definitely didn't know where the water shut off was before this! What an amazing tool

We woke up to discover our sump pump had shorted out and caused a small electrical fire. We had SERVPRO come out and they helped clean up and remove the odor it left behind. Very pleased with how quickly they had our house back in order.

I was a little concerned when I found mold growing in my basement after a heavy storm but the SERVPRO crew can out and helped get it taken care of right away!

I was very happy with Shawn and Tyler's work. I would definitely use their service again.

The SERVPRO team from Upper Bucks, Pennypack / Bustleton & Germantown is an outstanding group. Having found myself in a situation where I had two properties in need of immediate restoration services, I was not sure where to turn. Fortunately, I made the right call and connected with the SERVPRO team. They immediately sprang into action by sending crews on site within hours of first contact. From that point forward they handled everything. They started in on remediation, worked with my insurance and even recommended contractors for the repairs. They were very effective in communicating with me throughout the process. Their prices were very reasonable. Most importantly, they cared about me, my family and our situation. If you need restoration services do not hesitate to contact this SERVPRO team!

My basement flooded out from a malfunctioning sump pump after a lengthy weekend of rain. Not fun to walk downstairs to a pool in your basement and feel helpless with what to do. I'm so glad I called Mike and team from SERVPRO Upper Pennypack/Bustleton. They were extremely understanding of our situation, worked quickly and diligently to extract the water from our basement all along keeping us update of their progress and estimated costs. They worked with our insurance company and handled all the red tape parts of this process that make things extremely uncomfortable and stressful. These guys were very professional from start to finish and I would highly recommend them to anyone that has a similar unfortunate situation like ours.

They were professional and were so kind. I was overwhelmed by their sympathy for my crisis/loss. The guys locked up my house when they left and sent me a text telling me they were done. I am very happy with the level of service I received.

Great company, everything I needed was done neatly and in a timely fashion! Would recommend to anyone.

Excellent customer service, they do a lot for the community and great to work with. Very hard workers

The heavy rains caused the roof in my office to leak and rain inside my office! The guys came right over and helped remove my desk, cover my other items, and start drying it out! I can't thank them enough for how quickly they came to help.

Thank you for the exceptional service. These guys helped make my building spotless.

Joe & TJ were professional and were so kind and I was overwhelmed by their sympathy for my loss 

Mrs. Dean scores SERVPRO of Germantown, Pennypack/Bustleton and Upper Bucks as 10s across the board on the Certificate of Satisfaction for water damage services on 6/28/18 in Quakertown.

I am so amazed at the hard work and care received in the clean up process! All the men were great-thank you!

The team of guys that came out to clean up the water in our basement were fantastic!

After a bad summer storm, our home had some leaks from the roof. SERVPRO came out quick to help us clean up the water. Great, prompt service.

SERVPRO provided us with an emergency bag with toothpaste and toiletries along with some stuff for our kids to do. This really meant a lot to us in our time of need after the fire. Thank you so much! 5 star service!

They helped make my business look brand new with how thoroughly they cleaned. Will be recommending SERVPRO to other business owners.

I needed help cleaning up my apartment complex before the new tenants started their lease. I called SERVPRO and they came out and helped me get these apartments clean very fast! Thank you!

The team at SERVPRO came to help fix my damage after the recent heavy storm. They were very helpful and did an excellent job.

These guys came all the way from near Philadelphia to help my family out with water damage from the horrible flooding our area experienced! I can not say enough good things about the team that came out to my home.

One of the recent storms caused my basement to flood and SERVPRO had a team out to me in the middle of the night! I couldn't have asked for better service.

I was very pleased with how fast these guys were able to remove the mold in our basement! Thank you

We had a small kitchen fire break out and I was very pleased with the service I received.

I had SERVPRO come in and perform a commercial clean of my business and they exceeded my expectations.

I called SERVPRO when I needed help getting my apartment clean before moving out and I was not disappointed in the quality of service I received.

My house took a huge hit from the recent flooding due to the terrible summer storm. SERVPRO traveled all the way up here to come help out my family in this time of need. I was very impressed with the sincerity of the men as well. Thank you for a job well done!

After the recent flooding, mold started growing in my basement. The SERVPRO team came all the way out to Williamsport to help me in my time of need. I can't thank you enough.

The team was very polite and fast with their service. I couldn't have asked for a better level of service. Thank you!

Very friendly and polite team that came out to my house. 5 star service!

10/10 in every category! They were on time and provided and excellent service.

I wasn't aware that SERVPRO offered cleaning services before and I had them come out and clean my rugs! They look brand new! I am very happy with the results.

When I discovered mold in basement I panicked but the team that came out took care of very efficiently. They had it under control! 

Quick, professional and reliable service!!

When a small kitchen fire broke out in my house, I called these guys and they came out to my house so fast. They helped my house feel brand new again! Thank you!!

The SERVPRO team that came out to help me in my time of need were amazing! Very professional.

Perfect professionalism - Helpful- Great!!

They are very knowledgeable and super reliable. Great employees.

Great company, everything I needed was done neatly and in a timely fashion! Would recommend to anyone.

These guys are AMAZING!! They came out in the middle of the night bright eyed and bushy tailed eager to help me out. They explained what they were doing and why and made me feel comfortable with their white-glove service. Best team on earth! Thank you SERVPRO!!